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Search within the Root Cause Attributer field: 

  1. Check the Root Cause Attributer check-box in the More drop-down.
  2. Decide which user(s) which you want to filter by, or search for a user via the Find User/Groups field.Click the Update button

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  3. Clicking on the check-box will automatically apply the filter.


Search within the Root Cause Resolver field: 

  1. Check the Root Cause Resolver check-box in the More drop-down.
  2. Decide which user(s) which you want to filter by, or search for a user via the Find User/Groups field.Click the Update button

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  3. Clicking on the check-box will automatically apply the filter.


Search within the Root Cause Closer field: 

  1. Check the Root Cause Closer check-box in the More drop-down.
  2. Click the Update buttonDecide which user(s) which you want to filter by, or search for a user via the Find User/Groups field.

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  3. Clicking on the check-box will automatically apply the filter.


Search within the Root Cause Attributer Summary field:

  1. Check the Root Cause Attributer Summary check-box in the More drop-down.
  2. Enter the text you want to search for.

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  3. Click the Update button.


Search within the Root Cause Resolver Summary field:

  1. Check the Root Cause Resolver Summary check-box in the More drop-down.
  2. Enter the text you want to search for.

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  3. Click the Update button.


Search within the Root Cause Closer Summary field:

  1. Check the Root Cause Closer Summary check-box in the More drop-down.
  2. Enter the text you want to search for.

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  3. Click the Update button.


Search within the Root Cause Determination field:

  1. Check the Root Cause Determination check-box in the More drop-down.
  2. Enter one of the determinations to search by: unknown, avoidable, or unavoidable

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  3. Click the Update button.