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With this hurdle in mind, we've built-in a process to allow JIRA to retroactively obtain this information by analyzing the JIRA change history. The basic mechanics involve hunting down transitions that have the Root Cause Analysis workflow post functions in place and grabbing the required data for future use within the Root Cause Analysis plugin. For this process to work properly, ensure that your Root Cause Analysis Resolver Saver and Root Cause Analysis Closer Saver workflow post functions are setup appropriately for all workflows.
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This time required to complete this process will entirely depend on the number of existing JIRA issues and projects residing in your JIRA instance. The process can take several minutes to complete. The progress bar indicator will give you an idea of how far along the process is at any given point. |
To Perform the Back-Populate Transition Data Process
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