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Once you have identified the JIRA issue that is associated with the root cause of the issue you are working on, you are ready to set the Root Cause Issue field.

Lets say that my investigation found that code changes made under JIRA Issue RCT-1 caused the bug that I have been tasked to fix (RCT-7). 

 

  1. Click on the Enter Attributer Data button within the JIRA Issue RCT-7

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  2. You will be presented with the Root Cause Analysis - Attributer dialog.

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  3. Enter the JIRA Issue RCT-1 into the Root Cause Issue field (or type the issue summary to get an auto-complete listing)

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  4. Click on the Update button.