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- Click on the Enter Attributer Data button within the JIRA Issue RCT-7
- You will be presented with the Root Cause Analysis - Attributer dialog.
- If you have determined that the identified root cause:
- Could have been avoided, select
- Couldn't have been avoided, select
- Could have been avoided, select
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Some examples of root cause reasons and their determination:
| Root Cause | Determination | Explanation |
|---|---|---|
| Coding Error resulting in an exception |  | The developer could have done more testing or should have reviewed the logs to ensure that their changes did not result in exceptions. |
| Change in shared library caused breakage in one of the component usages | | The developer should always investigate and perform some amount of testing on all usage paths of code that is changed. |
| Code doesn't perform expected functionality but the specification was changed after the issue was resolved/closed. |  | Developers and testers can only confirm functionality based on their existing knowledge of how something should work. If that something changes at a later date it can be considered the root cause but there was nothing that could have been done to avoid the problem in the first place. |