Configuring Workflows

The Root Cause Analysis plugin requires some configuration of workflows in order to be used most effectively.

Workflow Post Function Configuration

All JIRA workflows for projects that are enabled for the Root Cause Analysis plugin need to be analyzed and Root Cause Analysis post functions need to be added as necessary to the appropriate issue status transitions. These post functions keep track of vital information that the Root Cause Analysis plugin uses for both email notifications as well as displaying data within the view issue screen, dashboard gadget, and reports.

Workflow Condition Configuration

Configuring workflow conditions is optional for the Root Cause Analysis plugin. However, you may want to enforce that certain Root Cause Analysis fields are adequately filled in before allowing a user to transition from one issue status to another. Putting workflow conditions in place will ensure that information that the Root Cause Analysis process is consistently adhered to and not forgotten.