The Root Cause Analysis plugin requires some configuration of workflows in order to be used most effectively.
Workflow Post Function Configuration
All JIRA workflows for projects that are enabled for the Root Cause Analysis plugin need to be analyzed and Root Cause Analysis post functions need to be add as necessary to the appropriate issue status transitions. These post functions keep track of vital information that the Root Cause Analysis plugin uses for both email notifications as well as displaying data within the view issue screen, dashboard gadget, and reports.
Workflow Condition Configuration