In order to get the most benefit out of the Root Cause Analysis plugin it needs access to historical workflow transition data for each identified Root Cause Issue. For JIRA instances that start fresh with the Root Cause Analysis plugin installed from the very beginning this is a non-issue, however many of our users will have been using JIRA for years and will have already accumulated a whole slew of existing issues sitting in various workflow statuses.
With this hurdle in mind, we've built-in a process to allow JIRA to retroactively obtain this information by analyzing the JIRA change history. The basic mechanics involve hunting down transitions that have the Root Cause Analysis workflow post functions in place and grabbing the required data for future use within the Root Cause Analysis plugin. For this process to work properly, ensure that your Root Cause Analysis Resolver Saver and Root Cause Analysis Closer Saver workflow post functions are setup appropriately for all workflows.
This time required to complete this process will depend entirely on the number of existing JIRA issues and projects residing in your JIRA instance. The process can take several minutes to complete. The progress bar indicator will give you an idea of how far along the process is at any given point.
To Perform the Back-Populate Transition Data Process
- Log in as a user with the JIRA Administrators global permission.
- Click on the JIRA Administration cog
and select the Add-ons menu item - Click on the Root Cause Analysis link in the left hand navigation menu.
- Click on the Run Process button.
- The process will immediately kick off. Once completed it will provide you job statistics.
