The Closer Summary field should contain a summary of your understanding of the root cause, how you could have avoided causing or missing the root cause in the first place, and what actions you will take in the future to avoid being attributed to a similar root cause.
Populating the Closer Summary Field:
- Within the Root Cause Analysis plugin panel, click on the Edit Closer Data button.
- Add your comments into the Closer's Analysis Summary field.
- Click the Update button.