Since JIRA can be extensively customized based on the way different organizations use the software, there may be instances where it doesn't make sense to display the Root Cause Analysis plugin features on a issue view.
For example, an organization may only be interested in tracking the Root Cause Issues from the JIRA Issue Type labeled Bug. Alternatively, another organization may be interested in having Root Cause Analysis performed on all JIRA Issue Types except for one custom Issue Type Leads created to keep track of sales leads.
The Root Cause Analysis plugin provides the ability to explicitly define which JIRA Issue Types you can attribute Root Cause Issues from.
All JIRA Issue Types are enabled for Root Cause Analysis by default. Any newly created custom Issue Types will also be enabled by default.
To Configure the applicable Issue Types for Root Cause Analysis:
- Log in as a user with the JIRA Administrators global permission.
- Click on the JIRA Administration cog
and select the Add-ons menu item - Click on the Root Cause Analysis link in the left hand navigation menu.
- Click on the Issue Types button.
Select an individual JIRA Issue Type or a group (Shift or Ctrl) of JIRA Issue Types to disable Root Cause Analysis for and then click Disable Selected Issue Types button.
The updated icon will appear when the Issue Type configuration has been successfully updated.
